Cleveland Office: (216) 485-2000Toledo Office: (419) 861-8000 Akron Office: (234) 706-3073Toll Free: 1-800-900-8249
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FAQ

Why should I buy from OBM?

Ohio Business Machines takes care of your office equipment, so you can take care of your business! The hallmark of OBM has always been our dedication to providing service and support that is unparalleled in our industry. Our innovative products, our recognition as a Sharp Platinum Level Service Provider and our exclusive “Seven Year Security Blanket” are only a few of the reasons companies partner with OBM for all their office and Information Technology needs. To learn more about OBM and the products and services we offer, schedule a product demonstration today.

How do I schedule a product demonstration?
If you are interested in finding out more about OBM products and services, we offer free onsite product demonstrations at your office and at our OBM Showrooms located in Cleveland and Toledo. When you call OBM at 1-800-900-8249 to schedule a demonstration, an OBM customer service representative will answer the phone and be happy to connect you with a sales representative. If you fill out the “Contact Us” form on this site, a sales representative will contact you within 24 hours.
What do I do when my equipment doesn’t work?

When you need service for your equipment, please call OBM at 1-800-900-8249. An OBM customer service representative will answer the phone and be happy to place a service call for you. You may also place a service call online through the OBM customer portal on this site.

If I have a Managed Services contract with OBM, what do I do when I have an IT issue?

If you have an IT related issue and you have a Managed Services contract with OBM, please call the OBM Help Desk at 1-866-520-6414. If you do not have a Managed Services contract with OBM, please contact your company’s IT department. You may contact OBM at ITMNS@OhioBusinessMachines.com or 1-800-900-8249 in the event you would like help troubleshooting your IT issue or would like a free network assessment.

How do I order supplies?

When you need supplies for your equipment, please call OBM at 1-800-900-8249. An OBM customer service representative will answer the phone and be happy to place a supply order for you. You may also place a supply order online through the OBM customer portal on this site. With FMAudit, OBM can monitor your toner levels and fulfill your toner orders automatically. Please note that FMAudit does not monitor waste toner containers or staples.

What is FMAudit?

FMAudit is the program OBM uses to proactively monitor your equipment to make sure that your contract invoices are accurate and that you will have in hand the toner you need for your business, when you need it; saving your company the inconvenience and expense of down-time and estimated invoices. Please contact the OBM FMAudit Administrator at 216.485.2000 x398 for more information.

How do I recycle empty toner cartridges?
As a part of OBM’s commitment to the environment, Sharp offers our customers a zero-waste toner recycling for all Sharp consumables, including: cartridges, bottles, toner collection containers, and drum units. This toner recycling program is free to any business with a Sharp MFP. The kit comes with 3 Pre-Addressed, Pre-Paid Sharp Cartridge Collection / Shipping Boxes, 3 clear plastic liners, and 3 zip ties. Order a Bulk Recycling Kit online at: http://www.sharpusa.com/AboutSharp/SharpAndTheEnvironment/Recycling/TonerRecycling.aspx

You may also drop off single Sharp cartridges at any Staples location. Staples will take care of recycling the cartridge at no cost to you. If you have any questions regarding the Stop, Drop, Recycle Program, please call us at 216-485-2000.

How do I pay my bill?

To pay your OBM invoices by check, please mail the check payment to:
OBM
PNC Lockbox 931389
Cleveland, OH 44193-1556

To make credit card payments, please call OBM at 216.485.2000. We accept American Express, Visa and MasterCard. A receipt will be emailed or faxed to you at your request.

To pay your equipment lease invoices, please send your lease payments according to the instructions on the invoice you receive directly from the leasing company.

How do I use the features of my equipment?

For instructions on how to use the features of your equipment, please call OBM at 1-800-900-8249. A qualified, experienced trainer will be able to assist you over the phone, provide you with instructions via email or schedule an onsite training. You can also find step-by-step instructions for most features on My Sharp at http://my-sharp.com/how-to.mysharp.aspx.

Cleveland Office:
1111 Superior Ave | Suite 105
Cleveland | OH | 44114
Tel: (216) 485-2000 Fax: (216) 485-2004

Toledo Office:
1140 Corporate Dr.
Holland | OH | 43528
Tel: (419) 861-8000 Fax: (419) 861-8228

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