Customer Relations Receptionist

 

Customer Relations Receptionist

Who are we?

Ohio Business Machines is a premier vendor of SHARP Multifunction Digital Copier Systems, Document Management Software Solutions, VOIP Phone Systems, Managed Print Services, Managed Network Services, Canon Wide Format Printers, and FP Mailing Systems committed to providing customers with excellent products and services. As an OBM Sales Representative, you will have the best of both worlds – working for a strong local company selling product

What are we looking for?

OBM is seeking a Customer Relations Receptionist to provide first-class support for copiers and digital office solutions. As a Customer Relations Receptionist, you will serve business customers by receiving customer calls for service/supply orders, dispatch service technicians, and performing clerical and data entry tasks.

Responsibilities:

  • Professionally and courteously receive and direct incoming calls.
  • Efficiently handle customer calls for service/supply orders or inquiries.
  • Meet and greet visitors to the downtown Cleveland office/showroom.
  • Perform all activities in accordance with policies and procedures to maintain customer loyalty.
  • Serve as a customer service leader through a willingness to work cohesively with other departments.
  • Dispatch technicians into ERP system.
  • Provide administrative support to technicians and field management.
  • Enter data by operating data entry equipment; coding information; resolving problems.
  • Accomplish department and organization mission by completing related results as needed.

Job Skills Required:

  • Pleasant, positive, professional attitude
  • Adept at building rapport with customers
  • Ability to multi-task
  • Excellent communication skills
  • Outstanding follow-up and follow-through abilities
  • Detail oriented
  • Superior computer skills

The ideal candidate has a solid work ethic and is able to work with little supervision. At the same time, the candidate must function as a contributing member of a strong team. This person will thrive on the challenge of making the difficult look easy and proving to customers how important their business is to the company.

Contact Information:

  • Email: hr@ohiobusinessmachines.com
  • Website: http://www.OhioBusinessMachines.com

OBM is an Equal Opportunity Employer, a Drug-Free Workplace, and a Better Business Bureau Accredited Business.

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Department: Administration
Hours: Full Time
Location: Cleveland (OH)

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