Network Field Tech / Jr Admin

 

Ohio Business Machines is a rapidly growing Managed Service Provider focused on building our reputation as the Home of the Smart Office. This opportunity will place you directly in a fast-paced work environment where you will continually increase your knowledge and improve your skillset by working with a variety of customers and environments.  We expect members of our team to share an insatiable appetite to learn and a commitment to professional development by capitalizing on training opportunities and knowledge-sharing.  If you flourish in a fast-paced, deadline-driven environment with teammates who are results-oriented and fast thinkers, this is an excellent opportunity for professional growth and advancement.

Position:

Successful candidates deliver exceptional customer-service oriented support and possess knowledge across a wide range of technical topics and thrive on implementing solid solutions to address complex business problems.  Team members must be self-motivated, possess a sense of urgency, and demonstrate critical thinking skills.  A commitment to excellent customer service is demonstrated by consistently observing the following values: purpose-driven, willingness to refine essential skills and competencies, and a superior ability to diagnose issues by asking questions, listening to understand, and identifying the root cause.

In this role, candidates are responsible for providing technical support to clients by resolving various customer service issues daily, will work on projects with other technicians, build servers, configure workstations, and perform project installations.  In this role, expect to spend 80% of the day working on support issues and 20% of the day assisting other team members.

This role reports directly to the Director of IT and works closely with our internal business admin team. Responsibilities are focused on providing first tier support for several internal business-critical systems, with ample opportunity for professional growth and advancement.

Expectations:

Candidates must always:

  • Be dependable, work during scheduled hours, and diligently complete duties assigned
  • Act cool under pressure and use positive language to de-escalate situations
  • Adapt to varying client knowledge and skill levels (exercise patience while coaching)
  • Coordinate with team members to prioritize and manage multiple client issues at a time
  • Respect the client’s time by quickly providing first-call resolution to issues
  • Exceed expectations during all client interactions and while performing all other duties
  • Keep customers informed of the progress of work being performed
  • Update ticket status upon each contact and periodically as-needed for pending issues
  • Develop an in-depth knowledge base of your client’s technical ecosystem
  • Document client-specific details according to standards and specifications
  • Overcome challenges and acknowledge failure as an opportunity for improvement
  • Exercise excellent organizational skills and an ability to manage multiple tasks
  • Demonstrate strong problem solving, and technical troubleshooting skills

Candidates are expected to be proficient with:

  • Windows Server & Desktop OS (all versions)
  • Desktop applications (Microsoft, QuickBooks, etc…)
  • Microsoft networking, Active Directory, SQL, and other technologies
  • Basic network LAN/WAN architecture
  • Networking protocols (TCP/IP, DNS, DHCP, LDAP, etc…)

Qualifications:

Requirements:

  • 2-year degree in a related field
  • 2+ years providing break/fix & preventative support
  • 1-2+ years prior data center or MSP experience (preferred)
  • Must possess a valid driver’s license
  • Must be able to pass a drug screening and background check
  • Must currently reside in Northeast Ohio

Candidates should currently possess at least one certification with an interest in obtaining more:

  • Cisco (CCIE, CCNA, CCNP, CCDA)
  • CompTIA (A+, Network+, Security+, Server+, Project+, Cloud+)
  • Microsoft (MCSE, MCSA, MCITP, MCP, MCDST)
  • IASCA (CISA, CISM, CRISC, CGEIT, CSX)
  • Cybersecurity (CEH, CISSP, GIAC)
  • Others may be accepted in addition to the above

Benefits:

  • Competitive Salary
  • Company-sponsored certifications
  • Health, dental, vision, life, and supplemental insurance
  • 401(k) and FSA

How to Apply:

To apply, candidates who possess the qualifications for this position should submit a recent copy of their resume with salary expectations attached.

Department: IT
Hours: Full Time
Location: Toledo (OH)

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