Technician Apprentice

Ohio Business Machines is a rapidly growing Managed Service Provider focused on building our reputation as the Home of the Smart Office. This opportunity will place you directly in a fast-paced work environment where you will continually increase your knowledge and improve your skillset by working with a variety of customers and environments.  We expect members of our team to share an insatiable appetite to learn and a commitment to professional development by capitalizing on training opportunities and knowledge-sharing.  If you flourish in a fast-paced, deadline-driven environment with teammates who are results-oriented and fast thinkers, this is an excellent opportunity for professional growth and advancement. 

Position:

Successful candidates deliver exceptional customer-service oriented support and possess knowledge across a wide range of technical topics and thrive on implementing solid solutions to address complex business problems.  Team members must be self-motivated, possess a sense of urgency, and demonstrate critical thinking skills.  A commitment to excellent customer service is demonstrated by consistently observing the following values: purpose-driven, willingness to refine essential skills and competencies, and a superior ability to diagnose issues by asking questions, listening to understand, and identifying the root cause.

Expectations:

Duties:

  • Accomplish work by following assembly instructions and parts lists.
  • Setup machines to be installed by the warehouse team in a timely manner.
  • Maintains a safe, clean working environment.
  • Work with other team members to accomplish goals.
  • Meets deadlines in the required time-frame.
  • Completes forms needed to document finished work.
  • Reports malfunctioning equipment, in a timely manner to supervisor.

Successful Candidates will possess:

  • An eagerness to learn technical skills.
  • Motivation to be a self-starter.
  • The ability to read technical manuals is a must.
  • Mechanical knowledge preferred
  • Ability to troubleshoot business machines preferred, but not required.
  • Must be a good team player.

Qualifications: 

Requirements:

  • Must possess a valid driver’s license.
  • Must be able to pass a drug screening and background check.
  • Must currently reside in Northeast Ohio.
  • Must be willing to commute – this is not a remote role.

Candidates should currently possess at-least one certification with an interest in obtaining more:

  • CompTIA (A+, Network+, Security+, Server+, Project+, Cloud+)
  • Microsoft (MCSE, MCSA, MCITP, MCP, MCDST)
  • Others may be accepted in addition to the above

Benefits:

  • Competitive Salary
  • Company-sponsored certifications
  • Health, dental, vision, life, and supplemental insurance
  • 401(k) and FSA

How to Apply:

To apply, candidates who possess the qualifications for this position should submit a recent copy of their resume with salary expectations attached.

Department: Service
Hours: Full Time
Location: Cleveland (OH)

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