Managed IT Support Services

Managed IT Support Services (Ohio Offices from Cleveland, Toledo).

At OBM, we can do much more than integrate all of the technology in your office. We keep it running and protected so you can focus on what you do best – operate your business. We are experts at providing managed IT support services to small and mid-sized companies just like yours – building and maintaining safe and reliable IT infrastructures that help our clients compete, and win, in a highly-competitive business environment. Take a look at few of the managed IT support services we offer:

Network Monitoring

Day and night, we can monitor your entire network to keep your systems up and running – resolving issues before you even notice them. From your servers to your active directory, hardware and software, we continuously look for issues and potential threats in real time – helping you minimize, or completely avoid, unplanned system outages. We’ll also continuously optimize your network using constantly-evolving best practices.

Highly-Responsive Help Desk

Our helpdesk professionals are based in the U.S. and always ready to answer questions, solve problems and resolve issues. They’re available 24/7/365 and can be reached by phone, email or web-based-chat. When given permission from your employees, they can access your computers remotely to assess and correct issues quickly and efficiently.

Backup Disaster Recovery

You need your data to keep your business running. Our business continuity plans ensure that your critical data is protected, backed up and available at all times. Depending on your needs, we offer a standard backup solution and a full backup disaster recovery plan. Customized plans are also available. The full backup plan includes:

  • Hardware for local storage, instant virtualization and restore
  • Cloud storage and instant virtualization
  • Backup Verification
  • Full environment testing and verification each quarter
  • Full-restore following ransomware detection
  • Five-year hardware warranty

Cyber Security

The threats to your network are numerous and real. A single threat can touch your firewall, servers, web properties, email and all of your data – crippling your business. The good news is, while attacks have become increasingly more coordinated, our world-class cyber security services will protect you. We’ll worry about security so you can focus on your business. At OBM, we can discover, isolate, analyze and respond to threats automatically. Our cyber security platform will:

  • Restrict Wi-Fi for suspicious mobile devices
  • Isolate viruses and block their movement
  • Block encryptions when ransomware threats are detected
  • Investigate breaches and perform a full remediation across the entire local network, email services and cloud infrastructure.

Special Projects

We’re also ready to support all of your strategic IT initiatives and special projects. From expanding or overhauling your network to integrating your copy machines and computers, we’ve got you covered.

Contact one of our three office locations to speak with an expert about our managed IT support services.

Cleveland

1111 Superior Avenue, Suite 105
Cleveland, OH 44114
216-485-2000

Akron

2251 Front Street, Suite 107
Cuyahoga Falls, OH 44221
234-900-5001

Toledo

1140 Corporate Drive
Holland, OH 43528
419-861-8000