FAQ

Ohio Business Machines takes care of your office equipment, so you can take care of your business! The hallmark of OBM has always been our dedication to providing service and support that is unparalleled in our industry. Our innovative products, our recognition as a Sharp Platinum Level Service Provider and our exclusive “Seven Year Security Blanket” are only a few of the reasons companies partner with OBM for all their office and Information Technology needs. To learn more about OBM and the products and services we offer, schedule a product demonstration today.

If you have an IT related issue and you have a Managed Services contract with OBM, please call the OBM Help Desk at 1-866-520-6414. If you do not have a Managed Services contract with OBM, please contact your company’s IT department. You may contact OBM at ITMNS@OhioBusinessMachines.com or 1-800-900-8249 in the event you would like help troubleshooting your IT issue or would like a free network assessment.

As a part of OBM’s commitment to the environment, Sharp offers our customers a zero-waste toner recycling for all Sharp consumables, including: cartridges, bottles, toner collection containers, and drum units. This toner recycling program is free to any business with a Sharp MFP. The kit comes with 3 Pre-Addressed, Pre-Paid Sharp Cartridge Collection / Shipping Boxes, 3 clear plastic liners, and 3 zip ties. Order a Bulk Recycling Kit online at: http://www.sharpusa.com/AboutSharp/SharpAndTheEnvironment/Recycling/TonerRecycling.aspx

You may also drop off single Sharp cartridges at any Staples location. Staples will take care of recycling the cartridge at no cost to you. If you have any questions regarding the Stop, Drop, Recycle Program, please call us at 216-485-2000.

To pay your OBM invoices by check, please mail the check payment to:

OBM
PNC Lockbox 931389
Cleveland, OH 44193-1556

To make credit card payments, please call OBM at 216.485.2000. We accept American Express, Visa and MasterCard. A receipt will be emailed or faxed to you at your request.

To pay your equipment lease invoices, please send your lease payments according to the instructions on the invoice you receive directly from the leasing company.

For instructions on how to use the features of your equipment, please call OBM at 1-800-900-8249. A qualified, experienced trainer will be able to assist you over the phone, provide you with instructions via email or schedule an onsite training. You can also find step-by-step instructions for most features on My Sharp at http://my-sharp.com/how-to.mysharp.aspx.